Privacy policy

Privacy Policy
Last updated: October 10, 2026

This Privacy Policy explains how Hobby Crate Supply collects, uses, shares, and protects personal information when you visit https://www.hobbycratesupply.com, place an order, contact us, subscribe to marketing, or use our services.

Information we collect
We may collect the following information:
- Contact information, such as your name, email address, phone number, billing address, and shipping address.
- Order information, such as products purchased, order number, payment status, shipping method, tracking number, and order history.
- Payment information processed by our payment providers, including PayPal. We do not store full payment card details on our servers.
- Account and customer service information, including messages you send through our Contact page or customer account.
- Device and usage information, such as IP address, browser type, device type, pages viewed, referring pages, and interactions with our website.
- Cookies and similar technologies used for website functionality, analytics, fraud prevention, advertising, and checkout.

How we use information
We use personal information to:
- Process orders, payments, refunds, returns, and customer support requests.
- Fulfill and ship orders and provide tracking updates.
- Operate and improve our website, checkout, customer accounts, and services.
- Prevent fraud, unauthorized transactions, abuse, and security risks.
- Send order confirmations, shipping updates, service messages, and customer support replies.
- Send marketing emails or promotions when you have subscribed or when allowed by law.
- Comply with legal, tax, accounting, and regulatory obligations.

Service providers and apps
We share information with service providers that help us operate our store, including Shopify, PayPal, Track123, shipping carriers, logistics partners, payment processors, analytics providers, email providers, fraud prevention services, and customer support tools. These providers may process information only as needed to provide their services to us or as allowed by their own policies and applicable law.

International processing
Because we sell internationally and use global service providers, your information may be processed, stored, or transferred in countries outside your own, including Canada, the United States, China, and other regions where our partners or service providers operate.

Cookies
Our website uses cookies and similar technologies to keep the cart and checkout working, remember preferences, measure site performance, prevent fraud, and support marketing or analytics. You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

Marketing choices
You can unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us. We will still send transactional messages related to your orders, account, shipping, or customer service.

Retention
We keep personal information for as long as needed to provide services, process orders, comply with legal and tax obligations, resolve disputes, prevent fraud, and enforce our policies.

Your rights
Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or objection to certain processing of your personal information. You may also have the right to withdraw consent where processing is based on consent. To make a request, contact us through our Contact page.

Security
We use reasonable administrative, technical, and organizational safeguards to help protect personal information. No website, payment system, or internet transmission is completely secure, so we cannot guarantee absolute security.

Children
Our website is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us.

Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

Contact
For privacy questions or requests, please contact us through our Contact page: https://www.hobbycratesupply.com/pages/contact