Refund policy

Return and Refund Policy
Last updated: October 10, 2026

Thank you for shopping with Hobby Crate Supply. We sell trading cards, blind boxes, collectibles, figures, toys, sealed boxes, and wholesale case lots. Because many of these products are collectible, sealed, limited, or wholesale items, please read this policy carefully before placing an order.

Return window
You may contact us within 7 days after delivery if your order arrives damaged, defective, incomplete, or different from what you ordered. Please use our Contact page and include your order number, photos or video of the item, the shipping label, and the outer packaging.

Eligible returns or replacements
We may approve a return, replacement, partial refund, or store credit when:
- The wrong item was shipped.
- The item arrived damaged in transit.
- The item has a clear manufacturing defect that was not disclosed.
- The order is missing items.

Non-returnable items
For safety, authenticity, and collectible value reasons, we do not accept returns for:
- Opened, unsealed, used, or tampered-with trading cards, blind boxes, figures, toys, or collectible products.
- Mystery boxes, blind boxes, random packs, or products with randomized contents after they have been opened.
- Wholesale orders, case lots, special orders, pre-orders, clearance items, or custom sourcing orders, unless the item is damaged, defective, or incorrectly shipped.
- Products returned without prior approval.

Order cancellations
Orders can usually be cancelled only before they are packed or shipped. Because many items are sourced and prepared quickly, cancellation is not guaranteed. If an order has already been processed, packed, shipped, or specially sourced, it may no longer be cancellable.

Return shipping
If the return is approved because of our mistake, damage, or defect, we will provide instructions. If a return is approved for any other reason, the buyer may be responsible for return shipping costs. Original shipping charges, payment processing fees, duties, taxes, and customs charges are non-refundable unless required by law.

Refunds
After we receive and inspect an approved return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method when possible. Your bank, card provider, or PayPal may take additional time to post the refund.

Damaged or missing packages
Please inspect your order as soon as it arrives. If the package is visibly damaged, take photos before opening it. Claims for damaged, missing, or incorrect items must be submitted within 7 days of delivery.

Contact
For return and refund requests, please contact us through our Contact page: https://www.hobbycratesupply.com/pages/contact