Shipping policy

Shipping Policy
Last updated: October 10, 2026

This Shipping Policy explains how Hobby Crate Supply ships orders placed through https://www.hobbycratesupply.com.

Shipping origin
Most orders ship from our China warehouse. Some items may ship from a supplier, consolidation warehouse, or other fulfillment location depending on availability and order type.

Processing and dispatch time
Orders are usually processed after payment is confirmed. Standard dispatch time is 2-4 business days after payment confirmation. Wholesale orders, case lots, pre-orders, special sourcing orders, and large orders may require additional preparation time.

Estimated delivery time
Estimated delivery time is 3-10 business days after dispatch. Delivery estimates are not guaranteed. Customs inspections, carrier delays, holidays, weather, incorrect addresses, remote-area delivery, and other conditions outside our control may extend delivery time.

Shipping methods and tracking
We use international shipping carriers and logistics partners selected based on the destination, product type, and order size. When a tracking number is available, it will be provided by email or through your order status page. You can also track your order on our Track Order page: https://www.hobbycratesupply.com/apps/track123

Shipping terms by region
- Canada and United States: DAP. Import duties, taxes, brokerage fees, or customs charges, if charged by local authorities or carriers, are the buyer's responsibility.
- Europe: DDP when stated at checkout or on the product page. Duties and taxes are included for DDP shipments.
- Australia and New Zealand: DAP. Import duties, taxes, brokerage fees, or customs charges, if charged, are the buyer's responsibility.
- Other countries or regions: Shipping terms may vary. Please contact us before ordering if you need confirmation.

Address accuracy
Please make sure your shipping address, phone number, and email are correct before placing an order. We are not responsible for delays, failed delivery, return-to-sender fees, or lost packages caused by incorrect or incomplete address information.

Customs and import restrictions
The buyer is responsible for checking whether products can be imported into the destination country or region. We are not responsible for delays, seizures, inspections, customs holds, or extra fees caused by local customs rules unless required by law.

Lost, delayed, or damaged shipments
If your package is delayed, please check the tracking page first. If tracking has not updated for an unusual period, contact us through our Contact page. If a package arrives damaged, please take photos of the outer packaging, shipping label, and items, and contact us within 7 days of delivery.

Split shipments
Orders with multiple products may be shipped in separate packages. If this happens, you may receive more than one tracking number.

Contact
For shipping questions, please contact us through our Contact page: https://www.hobbycratesupply.com/pages/contact